Shipping & Delivery Information

Shipping & Delivery Information

At MORO Light, we're committed to getting your lighting products to you quickly and safely. Here's everything you need to know about our shipping and delivery process.

🚚 Shipping Options

📦 Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: €4.99 (Free on orders over €50)
  • Tracking: Full tracking provided
  • Coverage: All major cities in Cameroon

⚡ Express Shipping

  • Delivery Time: 2-3 business days
  • Cost: €9.99
  • Tracking: Real-time tracking
  • Coverage: Major urban areas

🌍 International Shipping

  • Delivery Time: 7-14 business days
  • Cost: Calculated at checkout
  • Tracking: International tracking included
  • Coverage: Most African countries and Europe

💰 Shipping Costs

Order Value Standard Shipping Express Shipping
Under €50 €4.99 €9.99
€50 - €100 FREE €9.99
Over €100 FREE €5.99

📍 Delivery Areas

🏙️ Cameroon Domestic Shipping

  • Major Cities: Douala, Yaoundé, Bamenda, Bafoussam, Garoua
  • Regional Coverage: All 10 regions of Cameroon
  • Remote Areas: Additional 2-3 days delivery time

🌍 International Destinations

  • Central Africa: Chad, CAR, Equatorial Guinea, Gabon
  • West Africa: Nigeria, Ghana, Ivory Coast, Senegal
  • Europe: France, Germany, Belgium, Netherlands
  • Other: Contact us for availability

📦 Order Processing

⏰ Processing Times

  • In-Stock Items: 1-2 business days
  • Custom Lighting: 3-5 business days
  • Bulk Orders: 5-7 business days
  • Special Orders: 7-14 business days

📱 Order Tracking

Stay updated on your order status:

  • Email Notifications: Automatic updates at each stage
  • SMS Alerts: Available for express shipping
  • Online Tracking: Use your order number on our website
  • Customer Service: Call us for real-time updates

📋 Special Handling

💡 Fragile Lighting Products

  • Extra protective packaging included
  • Fragile stickers and handling instructions
  • Insurance coverage for damage protection

📏 Large Items

  • Chandeliers and large fixtures may require special delivery
  • White glove delivery available for premium items
  • Installation service can be arranged

🚫 Shipping Restrictions

Please note the following restrictions:

  • Some electrical components may have shipping restrictions
  • Hazardous materials (certain batteries) have special requirements
  • International orders may be subject to customs regulations
  • PO Box addresses may not be available for all shipping methods

💸 Customs and Duties

For international orders:

  • Customs duties and taxes are the buyer's responsibility
  • We declare accurate values on all shipments
  • Delivery may be delayed by customs processing
  • Contact your local customs office for specific rates

❓ Delivery Issues

If you experience any delivery problems:

  • Missing Package: Contact us within 48 hours
  • Damaged Items: Take photos and report immediately
  • Wrong Address: Additional fees may apply for redelivery
  • Refused Delivery: Return shipping costs apply

 

🔄 Related Information

For more details about your order:

Shipping information last updated: October 2025