Return & Refund Policy

Return & Refund Policy

At MORO Light, we want you to be completely satisfied with your lighting purchase. If you're not happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.

✅ Our Promise

30-Day Return Window | Full Refunds Available | Free Return Shipping on Defective Items

⏰ Return Timeframe

  • Standard Returns: 30 days from delivery date
  • Defective Items: 90 days from delivery date
  • Custom/Special Orders: 14 days from delivery date
  • Bulk Orders: Contact us within 7 days

✅ Eligible Items for Return

Items We Accept for Return:

  • ✅ Standard lighting fixtures in original packaging
  • ✅ LED bulbs and accessories (unopened)
  • ✅ Decorative lights and lamps
  • ✅ Electrical components (unused)
  • ✅ Defective or damaged items
  • ✅ Items that don't match description

❌ Non-Returnable Items

Items We Cannot Accept:

  • ❌ Custom-made or personalized lighting fixtures
  • ❌ Installed electrical components
  • ❌ Items damaged by misuse or normal wear
  • ❌ Clearance or final sale items
  • ❌ Items without original packaging
  • ❌ Used LED bulbs or consumables

📋 Return Conditions

To be eligible for a return, items must meet these conditions:

  • Original Condition: Items must be unused and in original condition
  • Original Packaging: All original packaging, manuals, and accessories included
  • Return Authorization: RMA number required (contact us first)
  • Proof of Purchase: Original receipt or order confirmation

🔄 How to Return Items

Step-by-Step Return Process:

  1. Contact Us: Email morostore049@gmail.com 
  2. Get RMA Number: We'll provide a Return Merchandise Authorization number
  3. Package Items: Use original packaging and include RMA number
  4. Ship Items: Use provided return label or approved shipping method
  5. Track Return: Monitor your return shipment status
  6. Receive Refund: Processing begins once we receive your return

💰 Refund Information

💳 Refund Methods

  • Original Payment Method: Refunds issued to original payment source
  • Credit Card: 3-5 business days after processing
  • Bank Transfer: 5-7 business days after processing
  • Store Credit: Available immediately (optional)

💵 Refund Amounts

Return Reason Refund Amount Return Shipping
Defective/Damaged 100% + Original Shipping FREE
Wrong Item Sent 100% + Original Shipping FREE
Change of Mind 100% (minus original shipping) Customer Pays
Not as Described 100% + Original Shipping FREE

🔄 Exchanges

We offer exchanges for:

  • Size/Color Changes: Different size or color of same product
  • Defective Items: Replacement with identical item
  • Upgrade/Downgrade: Different model (price difference applies)

Exchange Process:

  1. Follow the same return process above
  2. Specify desired replacement item
  3. We'll ship replacement once return is received
  4. Pay/receive refund for any price difference

🚚 Return Shipping

📦 Packaging Requirements

  • Use original packaging when possible
  • Secure all fragile items with adequate protection
  • Include all accessories, manuals, and components
  • Attach RMA number clearly to outside of package

⚡ Special Cases

🔧 Electrical Installation Issues

  • Professional installation recommended for complex fixtures
  • Installation issues don't qualify for returns unless product is defective
  • We can provide technical support for installation questions

💡 LED Bulb Returns

  • LED bulbs must be unopened for hygiene reasons
  • Defective LED bulbs covered under manufacturer warranty
  • Compatibility issues: contact us before purchase

🛡️ Warranty vs Returns

Important: Some issues may be covered under manufacturer warranty rather than our return policy:

  • Manufacturing Defects: Usually covered by warranty
  • Premature Failure: May qualify for warranty replacement
  • Performance Issues: Check warranty terms first

Contact us to determine if your issue is a return or warranty matter.

🌍 International Returns

For international customers:

  • Contact us before returning items
  • Customer responsible for return shipping costs
  • Customs duties on returns are customer's responsibility
  • Extended processing time for international returns

📞 Return Support

Need Help with Your Return?

  • Returns Team: morostore049@gmail.com
  • Live Chat: Available on our website
  • Hours: Monday-Friday, 8AM-6PM (CAT)
  • Response Time: Within 24 hours

📋 Related Policies

For complete information about your purchase:

Return policy last updated: October 2025

We reserve the right to update this policy. Changes will be posted on this page.