Privacy Policy
Privacy Policy
Effective Date: October 2025
Last Updated: October 2025
At MORO Light, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services.
🛡️ Your Privacy Rights at a Glance
- ✅ We only collect necessary information
- ✅ Your data is never sold to third parties
- ✅ You can access, correct, or delete your data anytime
- ✅ We use industry-standard security measures
- ✅ You control your marketing preferences
📊 Information We Collect
🔍 Information You Provide Directly
- Account Information: Name, email address, phone number, shipping address
- Order Information: Purchase history, payment details, delivery preferences
- Communication: Messages, reviews, customer service interactions
- Marketing Preferences: Newsletter subscriptions, communication choices
🖥️ Information Collected Automatically
- Website Usage: Pages visited, time spent, click patterns
- Device Information: IP address, browser type, operating system
- Cookies: Preferences, shopping cart contents, session data
- Location Data: General location for shipping and tax purposes
👥 Information from Third Parties
- Payment Processors: Transaction verification and fraud prevention
- Shipping Partners: Delivery status and tracking information
- Social Media: If you connect social accounts (optional)
- Analytics Services: Website performance and user behavior insights
🎯 How We Use Your Information
🛒 Order Processing & Customer Service
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns, exchanges, and warranty claims
- Provide customer support and technical assistance
📧 Communication & Marketing
- Send promotional emails and newsletters (with your consent)
- Notify you about new products and special offers
- Conduct customer satisfaction surveys
- Provide important account and service updates
🔧 Website Improvement
- Analyze website usage to improve user experience
- Personalize content and product recommendations
- Optimize website performance and functionality
- Develop new features and services
⚖️ Legal & Security
- Comply with legal obligations and regulations
- Prevent fraud and protect against security threats
- Resolve disputes and enforce our terms
- Maintain business records and tax compliance
🤝 Information Sharing
❌ We Never Sell Your Data
MORO Light does not sell, rent, or trade your personal information to third parties for their marketing purposes.
✅ When We May Share Information
- Service Providers: Payment processors, shipping companies, email services
- Business Partners: Trusted partners who help us operate our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
🍪 Cookies & Tracking Technologies
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality, shopping cart | Session |
| Analytics | Website performance, user behavior | 2 years |
| Marketing | Personalized ads, recommendations | 1 year |
| Preferences | Language, currency, settings | 1 year |
You can manage your cookie preferences through your browser settings or our Privacy Choices page.
🔒 Data Security
🛡️ Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases with access controls
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Employee education on data protection
- Access Controls: Limited access on need-to-know basis
🚨 Data Breach Response
In the unlikely event of a data breach, we will:
- Investigate and contain the breach immediately
- Notify affected customers within 72 hours
- Report to relevant authorities as required
- Take steps to prevent future incidents
⏱️ Data Retention
We retain your information for different periods based on the type of data:
- Account Information: Until you delete your account
- Order History: 7 years for tax and legal purposes
- Marketing Data: Until you unsubscribe
- Website Analytics: 26 months maximum
- Customer Service: 3 years for quality assurance
🌍 International Data Transfers
Your information may be transferred to and processed in countries other than Cameroon:
- We ensure adequate protection through appropriate safeguards
- Transfers comply with applicable data protection laws
- We use standard contractual clauses where required
- Your rights remain protected regardless of location
👶 Children's Privacy
Our services are not intended for children under 16:
- We do not knowingly collect information from children
- Parents can contact us to delete any child's information
- Age verification may be required for certain purchases
🔧 Your Privacy Rights
You Have the Right To:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (right to be forgotten)
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Opt out of marketing communications
How to Exercise Your Rights:
- Email us at privacy@morolight.com
- Include your full name and email address
- Specify which right you want to exercise
- We'll respond within 30 days
📧 Marketing Communications
You can control marketing communications:
- Email: Unsubscribe link in every email
- SMS: Reply STOP to opt out
- Account Settings: Manage preferences online
- Contact Us: Email or call to update preferences
🔄 Policy Updates
We may update this Privacy Policy periodically:
- Material changes will be prominently posted
- We'll notify you by email for significant updates
- Continued use constitutes acceptance of changes
- Previous versions available upon request
📞 Contact Our Privacy Team
Privacy Questions or Concerns?
- Privacy Officer: privacy@morolight.com
- Data Protection: dataprotection@morolight.com
- Address: MORO Light Privacy Team,
- Response Time: Within 30 days
📋 Related Information
For complete information about your rights:
This Privacy Policy was last updated on October 2025 and is effective immediately.